Shipping Terms & Conditions:

Local Shipping

Please allow us 1-3 working days to arrange the shipment upon receiving of your order. The order would be shipped to a local address (excluding P.O. Box) only.

All Speedpost parcel deliveries will be sent to the recipient’s door. If no one is at the address to collect the item, our parcel ambassadors will attempt to contact the recipient to make alternative delivery arrangements, including getting consent to leave the item at the door, or arranging for a re-delivery. Items that cannot be delivered will be sent to the nearest POPStation for self-collection. Delivery is subject to the terms of the relevant postal service. Please visit Speedpost website for more.

While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

We would notify you via email with a tracking number once the order is shipped out.

Mode of shipment: Speedpost Standard (SGD10 - up to 2 kgs)

- Delivery Time: 1-3 working days
- Web & Mobile tracking

Free delivery for orders SGD300 & above

 

International Shipping (Malaysia)

We would notify you via email with a tracking number once the order is shipped out.

Mode of shipment: Qxpress (SGD20 - up to 2 kgs)

The delivery from Singapore to Malaysia takes between 7 to 14 days.

*Please note that there might be delay or disruptions due to COVID-19 border control measures and customs clearance. 

Free delivery for orders SGD400 & above

 

Returns or Exchanges

All products are considered as final sales and are not eligible for return or exchange.

We do not accept returns or exchanges unless the item you purchased is defective or damaged. If you received a defective or damaged item, please contact us at info@huls.com.sg within 3 days after you received the item. Kindly quote your order number and provide us a detailed description of the defect/damage with photos or video as a reference. Our team will get back to you as soon as possible on the next steps to take.

We will fully examine the item and notify you via email, whether you are entitled to a refund or a replacement.

 

Refund

All products are considered as final sales and are non-refundable.

If any items in your order are out of stock at the time your order is packed, we will notify you via email and refund you for the item.